Terms & conditions
These Terms and Conditions (“Terms,” “Terms and Conditions”) govern your access to and use of the Excel Psychiatry website, including excel-psychiatry.com, and your use of information, appointment-request features, online communications, and other services made available through the website.
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the website.
These Terms apply to website visitors, prospective patients, patients, and other individuals who access or interact with the website.
1. About Excel Psychiatry
Excel Psychiatry is a psychiatric and mental health practice located in McKinney, Texas.
The practice provides psychiatric evaluation, diagnosis, medication management, telepsychiatry, and other mental health services. Excel Psychiatry also offers advanced treatment services, including Transcranial Magnetic Stimulation (TMS) and Spravato® treatment for appropriate patients.
Services are provided by qualified healthcare professionals based on individual clinical evaluation and medical judgment.
2. No Medical Advice Through the Website
The information published on this website is provided for general educational and informational purposes only.
Website content, including articles, blog posts, service descriptions, frequently asked questions, treatment information, and other materials, should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Information on this website should not be used to:
- Diagnose a medical or psychiatric condition
- Select or change medications
- Start, stop, or modify a treatment
- Replace consultation with a qualified healthcare professional
- Determine whether a specific treatment is appropriate for you
- Treat a medical or psychiatric emergency
Every patient is different. A treatment that may be appropriate for one individual may not be appropriate for another.
You should speak directly with a qualified healthcare professional regarding your individual symptoms, diagnosis, medications, treatment options, and healthcare needs.
3. No Provider-Patient Relationship Through Website Use
Simply visiting this website, reading its content, submitting a contact form, requesting an appointment, sending an email, or communicating through the website does not establish a doctor-patient or provider-patient relationship.
An appointment request is not an appointment confirmation.
Excel Psychiatry’s online appointment forms specifically indicate that submitting a request does not establish a provider-patient relationship until the appointment is confirmed.
A provider-patient relationship is established only when Excel Psychiatry formally accepts you as a patient and provides care in accordance with its applicable policies and procedures.
4. Appointment Requests
The website may allow you to request an appointment by submitting an online form.
Depending on the form, you may be asked to provide information such as:
- Full name
- Age
- Email address
- Telephone number
- Reason for the visit
- Preferred appointment information
- Insurance information
- Current medications
- Whether you are currently under psychiatric care
- Other information necessary to process your request
Submitting an appointment request does not guarantee that an appointment will be available or scheduled.
Excel Psychiatry may contact you to confirm availability, obtain additional information, verify insurance, or determine the appropriate next step.
Appointment availability is subject to provider schedules, clinical appropriateness, location, insurance requirements, and other factors.
5. Telepsychiatry Services
Excel Psychiatry offers virtual psychiatric appointments through telepsychiatry.
Telepsychiatry may include psychiatric evaluations, medication management, follow-up consultations, treatment adjustments, and other services when clinically appropriate.
Telepsychiatry services may be subject to additional requirements, including:
- Patient location
- Provider availability
- Applicable state and federal laws
- Technology requirements
- Internet or device availability
- Clinical appropriateness
- Patient consent
- Insurance requirements
Excel Psychiatry may determine that an in-person appointment or another form of care is more appropriate depending on a patient’s clinical circumstances.
Technical problems, connectivity issues, equipment failures, or other circumstances may affect a virtual appointment.
6. Emergency and Crisis Situations
The Excel Psychiatry website is not an emergency service.
Do not use this website, an online appointment form, email, or other non-emergency communication method to seek immediate assistance for a psychiatric or medical emergency.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
If you are experiencing a mental health crisis or are in immediate danger, call or text 988 to reach the Suicide & Crisis Lifeline.
Submitting an online form does not guarantee an immediate response.
7. Treatment Information
Excel Psychiatry provides information about psychiatric conditions and treatment options available through the practice.
The website currently discusses services and treatments including psychiatric evaluation, medication management, telepsychiatry, TMS therapy, and Spravato® treatment.
Descriptions of treatments on the website are for general informational purposes and do not mean that a particular treatment is appropriate for every patient.
Treatment decisions are made by qualified healthcare professionals after considering the patient’s individual medical history, symptoms, diagnosis, treatment history, risks, benefits, and other relevant clinical factors.
8. TMS and Spravato® Treatment
Excel Psychiatry offers TMS and Spravato® services for appropriately evaluated patients.
Mention of a treatment on this website does not constitute a guarantee that a patient will qualify for, receive, or benefit from that treatment.
Eligibility, treatment protocols, frequency, duration, risks, benefits, and expected outcomes may vary based on individual circumstances and clinical judgment.
Patients should discuss potential benefits, risks, alternatives, side effects, and other treatment considerations with their healthcare provider before beginning treatment.
9. Medications and Prescriptions
Excel Psychiatry may provide medication evaluation, medication management, and prescription services when clinically appropriate.
Nothing on this website guarantees that a particular medication will be prescribed, renewed, changed, or continued.
Medication decisions are based on individual clinical evaluation and professional medical judgment.
Patients should not discontinue, increase, decrease, or otherwise modify prescribed medication without consulting an appropriate healthcare professional.
Information about medications appearing on this website is provided for educational purposes and should not be interpreted as individualized prescribing advice.
10. Insurance and Payment
Excel Psychiatry works with insurance plans and may also provide self-pay options.
Insurance coverage, deductibles, copayments, coinsurance, authorization requirements, and other patient financial responsibilities vary by insurance plan.
The website states that patients should verify deductibles and/or copayments with their insurance company and that insurance coverage does not guarantee that appointment fees will be fully covered.
You are responsible for understanding your insurance coverage and any applicable financial responsibility.
Excel Psychiatry does not guarantee that your insurance company will approve or reimburse a particular service.
Coverage may be denied or limited by an insurance company, including when a deductible has not been met or when a service is not covered under the applicable plan.
11. Accuracy of Website Information
Excel Psychiatry makes reasonable efforts to provide accurate and current information on this website.
However, medical information, treatment options, insurance participation, provider availability, office hours, fees, and other information may change.
We do not guarantee that all website content will always be complete, accurate, current, or free from errors.
Excel Psychiatry reserves the right to update, modify, remove, or correct website content at any time without prior notice.
12. Educational Content and Blog
Excel Psychiatry may publish articles, blogs, guides, FAQs, and other educational materials.
These materials are intended for general educational purposes and are not individualized medical advice.
Information obtained from the website should not be relied upon as a substitute for evaluation by a qualified healthcare professional.
Medical information may also become outdated as research, clinical guidelines, medications, and treatment practices evolve.
13. Intellectual Property
Unless otherwise stated, the content appearing on this website is owned by or licensed to Excel Psychiatry and is protected by applicable copyright, trademark, intellectual property, and other laws.
Website content may include:
- Text
- Logos
- Branding
- Graphics
- Photographs
- Videos
- Illustrations
- Blog content
- Page designs
- Other materials
You may access and view website content for your personal, non-commercial use.
You may not reproduce, republish, distribute, modify, copy, sell, license, publicly display, or commercially exploit website content without prior written permission from Excel Psychiatry.
14. Trademarks
Excel Psychiatry’s name, logos, branding, service names, and other identifying marks may constitute trademarks or protected intellectual property.
You may not use Excel Psychiatry’s trademarks or branding in a way that suggests sponsorship, endorsement, affiliation, or authorization without written permission.
Third-party trademarks, product names, and service names appearing on the website remain the property of their respective owners.
15. Third-Party Websites and Services
The website may contain links to third-party websites, platforms, scheduling services, review platforms, maps, insurance resources, telehealth technologies, or other external services.
These third-party websites and services are not controlled by Excel Psychiatry.
Excel Psychiatry is not responsible for:
- The content of third-party websites
- Their privacy practices
- Their security
- Their availability
- Their terms and conditions
- Their products or services
- Any information you provide directly to those third parties
Your use of third-party websites is subject to the terms and privacy policies of those third parties.
16. Website Availability
Excel Psychiatry attempts to keep the website available and functioning properly but does not guarantee uninterrupted access.
The website may occasionally become unavailable because of:
- Maintenance
- Updates
- Technical problems
- Hosting issues
- Internet outages
- Security incidents
- Third-party service interruptions
- Other circumstances beyond our reasonable control
Excel Psychiatry is not responsible for losses or damages resulting solely from temporary website unavailability.
17. Prohibited Uses
You agree not to use this website:
- For any unlawful purpose
- To impersonate another person
- To submit knowingly false or misleading information
- To interfere with website operation
- To attempt unauthorized access to website systems
- To introduce malicious code, viruses, or harmful software
- To scrape or systematically collect website information without authorization
- To infringe the intellectual property rights of Excel Psychiatry or others
- To interfere with the security or functionality of the website
- For any purpose prohibited by applicable law
Excel Psychiatry reserves the right to restrict or terminate access to the website where reasonably necessary to protect the website, its users, patients, staff, or third parties.
18. Privacy
Your use of this website is also subject to Excel Psychiatry’s Privacy Policy.
The Privacy Policy explains how information may be collected, used, disclosed, and protected through the website and related digital interactions.
If you are a patient, additional privacy protections and requirements may apply to your protected health information under applicable federal and state laws.
The Privacy Policy does not replace Excel Psychiatry’s applicable HIPAA Notice of Privacy Practices.
19. Patient Confidentiality
Excel Psychiatry takes patient privacy seriously.
However, submitting information through a general website form, email, or other electronic communication method does not necessarily provide the same protections or security as communication through an approved patient portal or other designated secure healthcare communication system.
Please avoid submitting unnecessary sensitive medical information through general website forms.
For information regarding the privacy and use of protected health information, please refer to Excel Psychiatry’s Notice of Privacy Practices.
20. User-Submitted Information
If you submit information through the website, you represent that the information you provide is accurate to the best of your knowledge.
You should not submit information that belongs to another person unless you are authorized to do so.
Submitting information through the website does not guarantee that Excel Psychiatry will be able to provide services or accept you as a patient.
21. Reviews and Testimonials
The website may display patient reviews, testimonials, or other feedback.
Individual experiences with mental health treatment vary.
Testimonials do not guarantee that another person will experience the same results.
Treatment outcomes depend on numerous individual factors, including diagnosis, medical history, treatment adherence, response to treatment, and other circumstances.
22. Limitation of Liability
To the fullest extent permitted by applicable law, Excel Psychiatry and its providers, employees, contractors, affiliates, and service providers will not be liable for damages arising from:
- Your use or inability to use the website
- Reliance on website information
- Errors or omissions in website content
- Temporary website unavailability
- Third-party websites or services
- Technical failures
- Unauthorized access caused by circumstances outside our reasonable control
- Any medical decision made without consulting a qualified healthcare professional
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.
23. No Guarantee of Treatment Results
Excel Psychiatry does not guarantee specific medical, psychiatric, therapeutic, or treatment outcomes.
Every patient responds differently to treatment.
Statements regarding potential benefits, effectiveness, improvement, recovery, or outcomes are informational and should not be interpreted as guarantees of a particular result.
24. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Excel Psychiatry and its providers, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:
- Your violation of these Terms
- Your misuse of the website
- Your violation of applicable laws
- Your infringement of another person’s rights
- Information you knowingly or unlawfully submit through the website
25. Governing Law
These Terms and your use of the website shall be governed by and interpreted in accordance with the laws applicable in the State of Texas, without regard to conflict-of-law principles, except where federal law or other applicable law requires otherwise.
Any dispute arising from the use of this website shall be handled in accordance with applicable law and the appropriate jurisdiction.
26. Changes to These Terms
Excel Psychiatry may update these Terms and Conditions from time to time.
Changes may be made to reflect:
- Changes to our services
- Changes to website functionality
- Changes in technology
- Changes in applicable laws or regulations
- Changes to our policies or business practices
When changes are made, the updated version will be posted on this page with a revised effective date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
28. Entire Agreement
These Terms, together with the Excel Psychiatry Privacy Policy and any other applicable policies or agreements referenced on the website, constitute the applicable terms governing your use of the website, except where a separate written agreement or healthcare-related document governs a particular service or relationship.
29. Contact Excel Psychiatry
If you have questions about these Terms and Conditions, please contact Excel Psychiatry.
Excel Psychiatry
1400 N Coit Rd, Suite 2204
McKinney, TX 75071
United States
Phone: (469) 965-9799
Phone: (469) 906-2727
Email: psychiatrist@excel-psychiatry.com
Website: excel-psychiatry.com