Privacy Policy
Effective Date: September 10, 2026
Excel Psychiatry (“Excel Psychiatry,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the confidentiality and security of your personal information and health information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit information through our online forms, contact our office, request an appointment, or interact with our online services.
Excel Psychiatry provides psychiatric and mental health services in McKinney, Texas, including in-person and virtual/telepsychiatry services. Because we may collect information related to your health and mental health care, certain information may be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state laws.
This Privacy Policy applies primarily to information collected through our website and digital interactions. It does not replace our Notice of Privacy Practices, which describes how protected health information may be used and disclosed in connection with your medical care.
Information We Collect
Depending on how you interact with Excel Psychiatry, we may collect the following types of information.
Personal and Contact Information
This may include:
- Full name
- Age or date of birth
- Email address
- Telephone number
- Mailing or residential address
- Information you provide when contacting our office
- Appointment preferences and scheduling information
Appointment and Healthcare Information
When you request an appointment or submit information through our website, you may provide information such as:
- Reason for seeking care
- Insurance information
- Current medications
- Whether you are currently under the care of a psychiatrist or other mental health provider
- Information about your mental health concerns or symptoms
- Other information you voluntarily provide to help us respond to your request
Because some of this information may relate to your health, it may constitute protected health information (“PHI”) when maintained by Excel Psychiatry in connection with healthcare services.
We ask that you only provide information that is necessary for us to respond to your request or provide the services you are seeking.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website and service providers.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website or webpage
- General information about how you interact with our website
- Other technical or usage information
This information may be used to maintain website functionality, improve website performance, understand how visitors use our website, and help protect the website from security threats.
Cookies and Website Analytics
Our website may use cookies, tracking technologies, tags, pixels, or similar technologies to support website functionality, understand website usage, improve the user experience, and measure the effectiveness of our website.
We may use third-party website and analytics technologies for these purposes.
Information collected through general website analytics is intended to help us understand website traffic and performance. Website analytics information is not intended to be used as part of your medical record.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functions.
How We Use Information
We may use information collected through our website and other digital interactions to:
- Respond to inquiries and requests
- Schedule or coordinate appointments
- Contact you regarding appointments or requests you have submitted
- Provide information about our services
- Communicate with you regarding your care when appropriate
- Support the delivery of psychiatric and mental health services
- Verify or coordinate insurance and billing information
- Improve our website, services, and patient experience
- Maintain the security and functionality of our website
- Respond to technical issues
- Comply with applicable legal, regulatory, and professional obligations
- Prevent fraud, misuse, or unauthorized activity
- Fulfill other purposes permitted or required by applicable law
If information constitutes protected health information, we will use and disclose that information in accordance with applicable HIPAA requirements, our Notice of Privacy Practices, and other applicable laws.
How We Share Information
Excel Psychiatry does not sell your personal information.
We may disclose information when reasonably necessary for purposes such as providing healthcare services, coordinating care, processing payments, operating our business, maintaining our website, or complying with legal requirements.
Depending on the circumstances, information may be shared with:
- Healthcare providers and members of our care team involved in your treatment
- Insurance companies and other payers
- Pharmacies
- Laboratories and other healthcare providers
- Healthcare technology and service providers supporting our operations
- Website hosting, security, communications, scheduling, or technology providers
- Professional advisors or service providers when permitted by applicable law
- Government agencies, courts, law enforcement, or regulatory authorities when required or permitted by law
- Other parties when you authorize or request the disclosure
When required by HIPAA, we use appropriate agreements and safeguards with vendors and other entities that handle protected health information on our behalf.
Protected Health Information and HIPAA
Excel Psychiatry may collect and maintain protected health information as part of providing psychiatric and mental health services.
Protected health information may include information about your health condition, treatment, medications, healthcare services, insurance, or other information that identifies you and relates to your healthcare.
Our handling of PHI is governed by applicable HIPAA requirements and our Notice of Privacy Practices.
The HIPAA Notice of Privacy Practices provides additional information regarding:
- How your PHI may be used and disclosed
- Your rights regarding your health information
- How to request access to or amendments of your health information
- How to submit a privacy complaint
- Other rights and obligations under HIPAA
This website Privacy Policy should not be interpreted as replacing the Notice of Privacy Practices.
Online Appointment and Contact Forms
Our website provides forms through which visitors can request appointments or contact Excel Psychiatry.
Depending on the form, we may request information such as your name, age, email address, phone number, reason for seeking care, insurance information, medication information, and information regarding whether you are currently under psychiatric care.
Please understand that submitting a website form does not by itself establish a doctor-patient relationship.
We recommend that you avoid submitting highly sensitive or urgent medical information through general website forms unless specifically requested through an appropriate secure communication method.
Telepsychiatry and Virtual Services
Excel Psychiatry provides virtual psychiatric services in addition to in-person care.
Information collected or exchanged as part of a telepsychiatry appointment may include protected health information and is handled according to applicable healthcare privacy and security requirements.
The privacy practices of any third-party technology platform used to facilitate virtual care may also apply. Where appropriate, patients will receive additional information regarding the technology used for their virtual appointment.
Communications
If you provide your telephone number or email address, we may use that information to respond to your inquiry, coordinate appointments, provide requested information, or communicate with you regarding healthcare services.
Depending on the communication method and applicable law, certain communications may contain or relate to protected health information.
You may contact our office if you have questions about available communication methods or wish to discuss your communication preferences.
Data Security
We take reasonable administrative, technical, and physical safeguards designed to protect personal information and protected health information from unauthorized access, use, disclosure, alteration, or destruction.
Security measures may include:
- Access controls
- Secure systems and platforms
- Encryption where appropriate
- Limited access to sensitive information
- Administrative safeguards
- Technical safeguards
- Physical safeguards
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
If we become aware of a breach of protected health information or other information that is subject to a legal notification requirement, we will provide notifications as required by applicable law.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
These third-party websites may have their own privacy policies and terms of use. Excel Psychiatry is not responsible for the privacy practices, security, content, or policies of websites that we do not operate.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
Your Privacy Rights
Depending on the type of information involved and applicable law, you may have certain rights regarding your personal or health information.
These rights may include the right to:
- Request access to certain health information
- Request a copy of your health records
- Request corrections or amendments to certain information
- Request certain restrictions on the use or disclosure of your information
- Request information regarding certain disclosures
- Receive information about our privacy practices
- File a privacy complaint without retaliation
Certain rights may be subject to limitations under federal or state law.
To exercise rights relating to protected health information, please refer to our Notice of Privacy Practices or contact our office using the information below.
Do Not Use This Website for Emergencies
Excel Psychiatry’s website and online forms are not intended for emergency medical or psychiatric situations.
Do not use a website contact form, email, or other non-emergency communication method to seek immediate assistance for a medical or psychiatric emergency.
If you are experiencing an emergency or believe you may be in immediate danger, call 911 or go to the nearest emergency department.
If you are experiencing a mental health crisis or are thinking about suicide, call or text 988 to reach the Suicide & Crisis Lifeline.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, privacy practices, or applicable laws.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact Excel Psychiatry.
Excel Psychiatry
1400 N Coit Rd, Suite 2204
McKinney, TX 75071
United States
Phone: (469) 965-9799
Email: psychiatrist@excel-psychiatry.com
You may also contact our office regarding questions about your privacy rights or protected health information.